Field Service Management Software
Deliver world-class, proactive field service management for your X
Centralized service processes, a complete view of your X's lifecycle and a team that resolves tickets more efficiently. Everyone is happy - and you have more time to grow your service business.
Book a demoOur Customers = Digital Service Champions 🏆
With remberg, my maintenance and repair team quickly converted paper-based maintenance plans and checklists for our equipment into a user-friendly digital form. Each machine has a unique QR code: When you scan it, you immediately see the right manual, the next maintenance tasks, or you can add a new note or pictures to the machine's digital lifecycle file with just a few clicks.Ingo Hild Plant Manager Schwabmünchen OSRAM GmbH
With remberg, we no longer have a paper chaos in service, but a central software with which everything from the inquiry to the solution ends up in the digital lifecycle file of the respective machine with just a few clicks. The best thing is that we can invite our customers to the remberg software and thus provide them with a modern service portal in our company design.Felix Kämpfer Production Manager Stöckel Werkzeugmaschinen GmbH
Keep track of all service processes for your X - how it works
Solve problems faster, communicate more efficiently and create an excellent customer experience - from installation & commissioning, cases & tickets to work order planning of your field service.
The 360° view of your X - standardized and centralized
Get a 360° view of every X - simply imported from your ERP. In the remberg XRM, you can see at a glance which X is in use by your partners and whether maintenance is due. This makes it easier than ever to meet deadlines and provide a service that exceeds all expectations.
Learn moreAn integrated ticketing system for every case
Tickets are piling up? From now on, that's a thing of the past. Categorize all incoming tickets, assign them to the right contact person with just one click and assign them to your X. This way, your team has direct access to all relevant information and you can focus on the important things in service.
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Digital planning board for field service and work orders
In a digital planning board, you can plan all work orders, assign them to your team via drag & drop and optimize your workload - without Excel, paperwork and accidental double bookings.
Learn moreDigital reports and checklists - associated directly with your X
With the remberg XRM, you not only digitize every form or report that was previously in Excel or on paper, but also assign it to the corresponding X with one click. This makes all forms, checklists and service reports available to your team offline and on mobile devices - whether via smartphone or tablet.
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Your service portal for the integration of external partners
Knowledge database, customer portal and service catalog all in one: Within the portal, your team and external partners can find what they need faster than ever - without your help and in your own corporate design. By letting your partners help themselves, you reduce the number of tickets - and you free up time for more important tasks.
Learn moreInterfaces & APIs to connect your IT systems
No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg XRM and transfer information via APIs or automatic CSV imports.
Highest security standards for your data
Your data and your trust are our top priority. For hosting, the remberg XRM relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.
Before the remberg XRM, we were not digital. Now we are at the point that every service employee has a tablet and can view their work orders and all relevant information digitally.Marco Federau Project Manager Digital Service Georg Sahm GmbH
Originally, we only wanted to digitize our service reports. Now we have everything that happens in our service department centrally in the remberg XRM. That is a huge step.Florian Kächele Head of Service and Purchasing Genkinger GmbH
Service as a sales driver: More efficiency and satisfied customers
Whether your X is a machine or an equipment, the remberg XRM is designed with the flexibility to capture exactly the information you and your team need around your X in digital lifecycle files:
- Machinery & Equipment
- Energy Systems & Infrastructure
- Buildings & Facilities
- Vehicles & Mobile Assets
- Electronics & IT Assets
- Other Assets & Things
You are 2 clicks away from becoming a digital champion around your X
In our initial meeting we will ask you about your challenges, which will help us to determine how the remberg XRM can best help you to future-proof your organization. ✓ No strings attached ✓ Answers to all your questions ✓ Presentation of the remberg XRM features
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