Field Service Software
Optimize field service processes and exceed customer expectations
Increase the productivity of your field service team with AI-supported responses in seconds, optimized deployment planning and faster processing of maintenance and requests - for less downtime and maximum efficiency in every deployment.
See why other companies trust us:
Our customers
Faster response times to inquiries & failures
Transparent workflows and direct access to asset data enable rapid action
Increase in first-time fix rate on-site
With the Asset Copilot, your team taps into expert knowledge instantly
Increase in asset availability
Structured processes and enhanced knowledge management boost asset uptime
The Problem
Lack of transparency, unclear priorities and manual processes waste valuable time for your field service – putting customer satisfaction at risk.
Before
- Time-consuming: Without quick access to critical information, technicians waste valuable time searching for old data
- Disorganized: Unclear priorities and work orders lead to inefficient dispatching and unnecessary delays
- Error-prone: Manual documentation and form creation takes too long and increases the risk of errors
After
- Efficient: With the Asset Copilot, your team gets instant answers to technical questions
- Transparent: The scheduling board with drag-and-drop makes assigning tasks easier, and technicians receive automatic notifications
- Automated: Digital reports and forms are AI-generated, speeding up reporting and reducing manual errors
Keep track of every asset throughout its lifecycle
With the digital asset history, you always have a clear overview of each of your assets. Instantly see which maintenance contracts are in place, who the key contacts are, and which spare parts have been installed. On-site, you can access all important system data at lightning speed via QR codes.
Resolve technical issues faster with the asset copilot
You're on-site for a service job and have questions about an asset: How was this problem solved in the past? What information is available in previous service or installation reports? With the Asset Copilot, you can get these answers in seconds. The AI searches all relevant data and provides you with precise responses.
Resolve tickets and cases more efficiently with AI
Is your team receiving a large volume of requests from customers and partners? The remberg Asset Copilot assists by offering solution suggestions based on past cases and technical documentation—always directly related to your asset. This enables you to resolve inquiries faster and enhance the customer experience.
Plan and optimize your field operations
With the remberg Asset Platform, you can organize all incoming tickets by adding statuses, notes, and categories, and create digital work orders. Using drag-and-drop, you assign these tasks to your team on the digital scheduling board, with responsible parties automatically notified. The global map allows you to quickly search for organizations, work orders, and assets, displaying all relevant information in an instant.
Create and share digital forms in seconds
Does your team need to report time and materials or write up reports after a job? What used to be tedious routine work is now handled by the Asset Copilot. Reports and forms are automatically generated by analyzing already captured data and filling in the relevant information for you. Afterward, you can share them with external parties in a breeze.
Connect your systems with interfaces & APIs
No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg Asset Platform and transfer information via APIs or automatic CSV imports.
Trust in world-class data protection & IT security
Your data and your trust are our top priority. For hosting, the remberg Asset Platform relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.
The #1 Asset Platform for AI-First Maintenance, Operations & Service
Field Service Software
FS Software
remberg is a user-friendly and intuitive field service software for service technicians and work order management. With remberg, service assignments can be organized more efficiently, valuable time can be saved and a clear overview of all ongoing activities and processes can be guaranteed. The software not only enables the optimization of internal processes, but also promotes customer service and customer loyalty through an integrated service portal, which facilitates the expansion and improvement of services.
FAQ
Questions and answers about the field service remberg XRM
Here you will find answers to frequently asked questions about the use, functions and benefits of remberg.
Acceptance and use
How can the mobile app be used by technicians who are perhaps not so mobile-savvy?
The remberg app is designed to be particularly user-friendly, making it easy to integrate into everyday working life. The time savings and extensive support for data entry, such as predefined selections and automatic text filling, promote acceptance even among less tech-savvy users.
How does the software support our technicians in diagnosing and solving problems on site?
remberg provides digital lifecycle files for assets, machinery & equipment, access to technical documentation and step-by-step work orders for planned maintenance. Diese Hilfsmittel erleichtern die Diagnose und Problemlösung direkt vor Ort.
How do you ensure that technicians can access all the necessary information even without internet access?
The remberg app can also be used completely offline. All data is synchronized automatically and in the background as soon as an internet connection is available again.
Process optimization
Can you give specific examples of how your software has helped to reduce the turnaround time for service orders?
remberg optimizes various process steps in service: from incoming orders to a centralized ticketing to the creation of digital work orders and faster diagnosis through access to digital lifecycle files and technical documentation. Finally service reports are digitally created and send out.
Are there analysis tools for evaluating service data?
Yes, remberg collects data from various sources and provides dashboards for easy analysis and evaluation for process and service optimization.
How does remberg contribute to the quality assurance of services?
The software increases the transparency and process reliability of all services from order entry to execution, which increases customer satisfaction.
Documentation and efficiency
How does the software support our technicians in documenting their work and communicating with customer service?
Technicians can access data, documents and checklists on the move and store photos, videos or voice notes in the digital lifecycle file. This reduces the documentation effort and enables immediate communication with customer service.
Are there functions in the software that aim to reduce common errors or misunderstandings in the field?
The improved flow of information and the elimination of manual data entry minimize misunderstandings and sources of error.
How does remberg handle large volumes of technical data and documentation, and how is it ensured that it is always up to date?
Data and documents are stored centrally, with easy accessibility and updating options. Version control ensures transparency regarding changes and responsibilities.
Data management and access
How is customer data accessed on site?
Access is via special, secure mobile apps, with encrypted data transmission and authentication of technicians. Access rights are role-based and precisely defined.