Customer & Service Portal

Become the digital champion of your value chain

The remberg XRM enables intensive collaboration around your X across organizational boundaries. Workflows and processes around your X become more automated and efficient for everyone involved. With the new AI chat function for your machines, assets and equipment, partners or customers can help themselves and you can relieve your team.

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See why other companies trust us:

The problem

Today, most collaboration with external partners is done by phone and email. All documents, information about orders and maintenance have to be coordinated in a manual and cumbersome way without a direct association to your X.

Before
  • Inefficient: Requests only reach your teams via email, phone, or by acclamation
  • Slow: High manual administration overhead
  • Complicated: No direct association to your X’s relevant data (e.g. spare parts lists, manuals, checklists, etc.)
  • Inconvenient: Planning of operations, work orders or maintenance is cumbersome and error-prone
  • Scattered: Different filing systems lead to unstructured and incorrect data
After
  • Fast: Partners access information quickly and easily via QR codes
  • Connected: Tickets and orders are automatically associated to the X, making processes even smoother
  • Transparent: Partners can better understand what is happening with the equipment and machinery
  • Secure: A high level of visibility ensures that all work orders and maintenance are carried out reliably
  • Direct: With the AI chat, customers and partners can talk directly to your X and ask questions independently
With remberg, my maintenance and repair team quickly converted paper-based maintenance plans and checklists for our equipment into a user-friendly digital form. Each machine has a unique QR code: When you scan it, you immediately see the right manual, the next maintenance tasks, or you can add a new note or pictures to the machine's digital lifecycle file with just a few clicks. Ingo Hild Plant Manager Schwabmünchen OSRAM GmbH
With remberg, we no longer have a paper chaos in service, but a central software with which everything from the inquiry to the solution ends up in the digital lifecycle file of the respective machine with just a few clicks. The best thing is that we can invite our customers to the remberg software and thus provide them with a modern service portal in our company design. Felix Kämpfer Production Manager Stöckel Werkzeugmaschinen GmbH
Transparent service processes are crucial for us. With the remberg software, these processes run digitally and across all involved organisations. With remberg, our customers for example have access to digital operating manuals and digital service checkbooks. Theresa Lehner Head of Operations Open House of Energy GmbH

Deeply integrate partners with their own portal into your processes & systems around your X - how this works

Digitization doesn’t stop at your companies’ borders - you need to involve your partners to be successfull in the long term.

Connect your partners directly with your X

Proactively provide your partners with digital and standardized lifecycle files containing key data and documents with just a few clicks. All parties can use QR codes to access information by using a smartphone or tablet. In addition, the AI chat function enables partners and customers to ask questions directly and receive quick answers to technical questions. This increases efficiency and autonomy in solving problems.

Resolve tickets and incidents even faster

Permanently increase visibility of work orders, and give your end users of your X a more proactive role in initiating and executing minor repairs on their own.

Avoid downtimes through proactive planning

By taking a proactive, preventative approach to maintenance of your X, you can reduce the downtime, save costs and extend the lifespan of your X by over 11% on average.

Interfaces & APIs to connect your IT systems

No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg XRM and transfer information via APIs or automatic CSV imports.

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Highest security standards for your data

Your data and your trust are our top priority. For hosting, the remberg XRM relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.

Before the remberg XRM, we were not digital. Now we are at the point that every service employee has a tablet and can view their work orders and all relevant information digitally.
Marco Federau Project Manager Digital Service Georg Sahm GmbH
Originally, we only wanted to digitize our service reports. Now we have everything that happens in our service department centrally in the remberg XRM. That is a huge step.
Florian Kächele Head of Service and Purchasing Genkinger GmbH

Make it easy for your partners and connect them directly to your X

Take the lead in digitization - and take your partners with you. With the remberg XRM, tailored to your organization and ecosystem, they get direct access to all processes and data related to your X:

  • Machinery & Equipment
  • Energy Systems & Infrastructure
  • Buildings & Facilities
  • Vehicles & Mobile Assets
  • Electronics & IT Assets
  • Other Assets & Things

Your X is missing?
Book a demo and let's see if we can help you with your challenges!

You are 2 clicks away from becoming a digital champion around your X

In our initial meeting we will ask you about your challenges, which will help us to determine how the remberg XRM can best help you to future-proof your organization.

✓ No strings attached
✓ Answers to all your questions
✓ Presentation of the remberg XRM features

Book a demo

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