Illustration of an AI Chat with a robot
Illustration of AI Chat with a Conveyor Belt
Illustration of AI Chat with a machine tool

Equipment Maintenance Software

Transform processes in service & maintenance with AI

Your machinery, equipment and assets keep our world running. With the remberg XRM, you can now take service, operation, maintenance or repair to a whole new level – with AI power: Get recommended solutions for technical questions at the push of a button and have documentation filled out automatically.

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See why other companies trust us:

Customers with X = Machinery & Equipment

AI Copilot for X = Equipment & Co.

Use AI to resolve issues even faster

QR Code & Quick Access

Access important documents in seconds and open the AI chat

Tickets & Cases

Solve tickets & cases for your equipment even faster with AI

Work Orders

Accurate and efficient work orders for your teams

Planning Board

Plan more efficiently with a digital planning board

Maintenance Plans

For preventive maintenance planning, inspections and repairs

Forms & Checklists

Let AI optimize and complete forms and checklists

Documents & Files

Your ultimate knowledge base – find everything instantly with AI

Portal & Shared Access

Self-service for partners and customers with an AI chat

Before the introduction of the remberg XRM, we didn't have a centralized ticketing, but rather confusing, separated Outlook mailboxes. Now we have everything in one place, including our own service portal. We are convinced that with the XRM solution we can exploit even further potential to offer our customers the best possible WEBER service. Timo Horn Head of Operational Service and Service-Sales Extrusion Technology Hans WEBER Maschinenfabrik GmbH
Hans Weber
With remberg, we no longer have a paper chaos in service, but a central software with which everything from the inquiry to the solution ends up in the digital lifecycle file of the respective machine with just a few clicks. The best thing is that we can invite our customers to the remberg software and thus provide them with a modern service portal in our company design. Felix Kämpfer Production Manager Stöckel Werkzeugmaschinen GmbH

Integrated processes with the equipment maintenance software - how it works

With the remberg XRM, you can digitize and network all processes from start to finish. Processes in service, maintenance and repair are seamlessly integrated over the entire life cycle and supported by the remberg AI Copilot.

Get a 360° overview of your equipment

Centralized, seamless and standardized: Get a 360° view of your entire machine park. In a clear display, you can immediately see the history and upcoming measures. With AI support, you can now solve technical issues at the touch of a button.

Enable your machinery & equipment with QR-Codes

Embrace 'mobile first': QR codes give users instant access to all information and documents for the respective machine, including AI chat. Whether it's an internal team or external partners – customized rights and roles ensure that everyone sees exactly what is approved.

Keep track of all requests

The remberg XRM Ticketing System records all incoming requests, regardless of their origin or sender. Tickets can be created automatically from various sources, such as email. Use AI to get ready-made answers and significantly reduce resolution times.

Improve your planning and workload

With a central planning board, you can plan all work orders with ease, allocate work orders to your team simply by drag & drop and optimize your workload - without Excel, paperwork, and accidental double bookings. Never forget a machine maintenance or DGUV V3 inspection again.

Ensure compliance and usability with digital forms

With remberg XRM, you can digitize all forms and protocols that were previously in Excel or on paper and link them to the corresponding machines and equipment with a single click. This makes everything available to your team in a mobile format. Forms can also be filled out offline, whether it's a digital service report or a maintenance protocol. Now also with AI support for even quicker completion.

Connect your systems with interfaces & APIs

No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg XRM and transfer information via APIs or automatic CSV imports.


Trust in world-class data protection & IT security

Your data and your trust are our top priority. For hosting, the remberg XRM relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.

Before the remberg XRM, we were not digital. Now we are at the point that every service employee has a tablet and can view their work orders and all relevant information digitally.
Marco Federau Project Manager Digital Service Georg Sahm GmbH
Originally, we only wanted to digitize our service reports. Now we have everything that happens in our service department centrally in the remberg XRM. That is a huge step.
Florian Kächele Head of Service and Purchasing Genkinger GmbH

Find out how you can manage your X = assets with AI

✓ Informal 15-minutes MS Teams call
✓ Presentation of the remberg XRM functions with AI
✓ Answers to all your Questions

Book a demo


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