Ticketing System & Case Management

Handle all tickets with ease in a centralized ticketing system

Avoid extra work due to missed or unprocessed tickets. Keep track of all incoming tickets, cases and messages related to your X. Integrate email, phone or IoT and process everything in one software.

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The problem

You deal with more than 100 calls, emails, messages and tickets a day - yet it only takes one unresolved ticket to permanently damage your reputation with customers.

Before

Error-prone: Handling of tickets through different channels (phone, mailboxes,…)
Complicated: Slow processing due to manual documentation, organization & filing systems
Inconvenient: Non-existent or outdated data for ticket processing

After

Centralized: Capturing and processing of all tickets including e-mail integration and faster reporting of incidents via QR code
Efficient: Faster ticket processing in one solution with a clear structure (status, category and assignments)
Simple: Tickets can be assigned to the X’s lifecycle file with one click

With remberg, my maintenance and repair team quickly converted paper-based maintenance plans and checklists for our equipment into a user-friendly digital form. Each machine has a unique QR code: When you scan it, you immediately see the right manual, the next maintenance tasks, or you can add a new note or pictures to the machine's digital lifecycle file with just a few clicks. Ingo Hild Plant Manager Schwabmünchen OSRAM GmbH

With remberg, we no longer have a paper chaos in service, but a central software with which everything from the inquiry to the solution ends up in the digital lifecycle file of the respective machine with just a few clicks. The best thing is that we can invite our customers to the remberg software and thus provide them with a modern service portal in our company design. Felix Kämpfer Production Manager Stöckel Werkzeugmaschinen GmbH

Transparent service processes are crucial for us. With the remberg software, these processes run digitally and across all involved organisations. With remberg, our customers for example have access to digital operating manuals and digital service checkbooks. Theresa Lehner Head of Operations Open House of Energy GmbH

Solve cases & tickets in minutes - how it works

All tickets are centralized in one solution and associated with the digital lifecycle file of the X, so your team can focus on solving the problem at hand.

Centrally capture and process all tickets

Do you receive the majority of your tickets by phone, email, or in person? Combine these channels with the remberg XRM. Integrate as many email addresses as you need, e.g. support@bsp-equipment.com, so that tickets are automatically opened and solved more effectively.

Establish clear accountability

Structure all tickets with status, notes, and categorizations and assign them within your team. Ensure that each ticket has a primary owner and is trackable to all authorized users.

One-click access to digital lifecycle files

Once a ticket has been assigned to an X, it appears in the relevant digital lifecycle file, including its history with previous activities. This gives everyone involved, such as technical teams, transparency into the work provided for that X, allowing them to make better decisions for future actions.

Interfaces & APIs to connect your IT systems

No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg XRM and transfer information via APIs or automatic CSV imports.

Highest security standards for your data

Your data and your trust are our top priority. For hosting, the remberg XRM relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.

Before the remberg XRM, we were not digital. Now we are at the point that every service employee has a tablet and can view their work orders and all relevant information digitally.
Marco Federau Project Manager Digital Service Georg Sahm GmbH

Originally, we only wanted to digitize our service reports. Now we have everything that happens in our service department centrally in the remberg XRM. That is a huge step.
Florian Kächele Head of Service and Purchasing Genkinger GmbH

Gain full control over all tickets and cases for your X

The remberg XRM is built to cover the features you need - you can centrally manage all cases and tickets across different channels. Examples of X:

Machinery & Equipment
Energy Systems & Infrastructure
Buildings & Facilities
Vehicles & Mobile Assets
Electronics & IT Assets
Other Assets & Things

Your X is missing?
Book a demo and let's see if we can help you with your challenges!

You are 2 clicks away from becoming a digital champion around your X

In our initial meeting we will ask you about your challenges, which will help us to determine how the remberg XRM can best help you to future-proof your organization.

✓ No strings attached
✓ Answers to all your questions
✓ Presentation of the remberg XRM features