Work Order Software
Create more effective work orders for service and maintenance teams
Whether planned maintenance or unplanned breakdowns, there is always something that needs to be done. With our work order software you create meaningful work orders with direct association to your X with just a few clicks - or even fully automatically.
See why other companies trust us:
The problem
Service, maintenance and repair work has changed dramatically over the last decade. With Excel, paper & co, it is almost impossible to plan, execute and complete every job with the same quality.
Before
- Overwhelming: Work orders come in from multiple sources such as phone, email, or ERP
- Slow: Lack of visibility leads to delays
- Complicated: In the worst case scenario, a work order is completely forgotten
- Error-prone: Since information and files are in different filing systems, files can be documented incorrectly
- Cumbersome: Missing information about the task, spare parts or X often leads to further tickets or cancelled jobs
After
- Organized: No matter where work orders come from – everything is recorded and assigned centrally
- Fast: Response and resolution times are significantly reduced
- Seamless: No information is lost with a direct association to your X’s lifecycle file
- Compliant: All internal and legal requirements are met
- Mobile: Work order information, such as documents or spare parts, can be accessed by your team with mobile devices
In the industrial sector, we are struggling with a shortage of skilled labour. With the help of the remberg AI copilot, we can centralise knowledge, link it to the respective assets and make it easily accessible. If questions arise, all you have to do is scan the machine’s QR code and employees immediately receive answers to their technical questions via the AI chat - this is how we speed up communication and collaboration around our machines.Ingo Hild Plant Manager Schwabmünchen ams OSRAM Group
With remberg, we no longer have a paper chaos in service, but a central software with which everything from the inquiry to the solution ends up in the digital lifecycle file of the respective machine with just a few clicks. The best thing is that we can invite our customers to the remberg software and thus provide them with a modern service portal in our company design.Felix Kämpfer Production Manager Stöckel Werkzeugmaschinen GmbH
Transparent service processes are crucial for us. With the remberg software, these processes run digitally and across all involved organisations. With remberg, our customers for example have access to digital operating manuals and digital service checkbooks.Theresa Lehner Head of Operations Open House of Energy GmbH
Ensure everyone knows when, why and how to complete a work order - how to do it
Work order software to collect information from a variety of sources, create them manually or automatically, assign them to the X and your team, and stay informed about the status of work in real time.
Centrally capture all work orders in one place
Nothing gets lost: Work orders, such as maintenance, operations and repairs, are triggered manually or automatically, recorded centrally in the remberg XRM and associated directly to your X. This ensures that your teams can always respond reliably and as quickly as possible.
Efficiently process all work orders
Keep track at all times: All orders are processed centrally in the remberg XRM with status, categorization, priority and assignment to your team. Different views ensure that orders are assigned to the right person and are clear and comprehensible for all team members.
Assign work orders to your X with one click
All work orders are associated to the X: work oder history, relevant documentation, checklists and reports can be found in the specific digital lifecycle file. Your team gets full visibility and you ensure that all work orders are completed in accordance with internal and regulatory requirements.
Mobile access to work orders and forms
With the remberg XRM, your team has full mobile access to all information about the X, can reliably document work performed and you receive real-time updates on the current task status.
Capture important data to optimize processes
Because all work orders are managed in the remberg XRM and stored in the X's lifecycle file, you have meaningful data at your fingertips to reduce costs, optimize capacity, shorten response and resolution times, ultimately extending your X's lifespan.
Connect your systems with interfaces & APIs
No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg XRM and transfer information via APIs or automatic CSV imports.
Trust in world-class data protection & IT security
Your data and your trust are our top priority. For hosting, the remberg XRM relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.
Before the remberg XRM, we were not digital. Now we are at the point that every service employee has a tablet and can view their work orders and all relevant information digitally.Marco Federau Project Manager Digital Service Georg Sahm GmbH
Originally, we only wanted to digitize our service reports. Now we have everything that happens in our service department centrally in the remberg XRM. That is a huge step.Florian Kächele Head of Service and Purchasing Genkinger GmbH
Manage all work orders around your X efficiently and reliably
Get clarity with the remberg XRM and solve any work order around your X with confidence - whether planned or unplanned:
- Machinery & Equipment
- Energy Systems & Infrastructure
- Buildings & Facilities
- Vehicles & Mobile Assets
- Electronics & IT Assets
- Other Assets & Things
Find out how you can manage your X with AI
✓ Informal 15-minutes MS Teams call ✓ Presentation of the remberg XRM functions with AI ✓ Answers to all your Questions
Book a demoWork order software
Digital work orders in the remberg XRM
As a service or maintenance manager, you are tasked with optimizing operations and maximizing plant availability on a daily basis. However, traditional, paper-based work instructions and work orders can lead to delays, errors and inefficient processes. Digital work instructions and modern work order apps help you overcome these challenges and make job planning a breeze.
Create, edit and track work orders easily
The current situation and the difficulties
Perhaps you know this from your own experience: work instructions that were created using Word, Excel or PowerPoint and then printed out – or even handwritten work slips – still determine the day-to-day work of many service and maintenance teams.
But there are various problems associated with this:
Creating work orders and work instructions: Writing good work instructions needs to be learned. If you document your processes in different solutions, it is difficult to establish standardized processes for creating work instructions.
Time-consuming and error-prone: Manually creating, distributing and updating paper-based instructions is time-consuming and carries the risk of errors creeping in. This can lead to misunderstandings and inaccurate workflows.
Limited updating: Changes in procedures require the reprinting and distribution of work slips. This causes delays and uncertainty about whether the information is up to date.
Modern software for work instructions and work orders
A software solution for digital work instructions and work orders such as remberg XRM can solve these problems in the long term:
Efficient creation and updating: You can easily create, edit and update work instructions and work orders using a single software. New procedures can be integrated quickly and changes are implemented in real time.
Direct link to your X: If you use the right software, you can use a digital machine lifecycle file to store all important information in one central location and make it easily accessible via QR codes. This gives you direct access to technical specifications, maintenance histories, repair logs and even manufacturer documentation.
Central documentation of all activities: Linking the digital lifecycle file to work orders brings further benefits. When a new work order comes in, you can immediately see which machine or equipment is affected, what work has been carried out in the past and, for example, which spare parts have been used. This allows you to plan much more precisely and makes your work easier.
Real-time communication: Software makes it possible to send work instructions directly to your technicians’ mobile devices. This means they receive immediate notifications of changes and can tackle jobs without delays.
High process reliability: Your work instructions give you and your team security and more independence. Tasks can be completed more quickly and easily, and all work is carried out in accordance with the process.
Traceability and analytics: Digital work instructions and work orders provide a clear overview of your team’s progress, compliance and performance in a transparent dashboard. This enables better planning and analysis of bottlenecks or optimization potential.
Interactive media: By integrating images, videos and interactive elements, complex processes can be communicated more clearly. This reduces the risk of misinterpretation and errors.
As you can see, the digitalization of work instructions and work orders makes order planning much easier and optimizes the entire process. Instead of getting frustrated with work slips on paper, you can use modern software and work order apps to increase your team’s efficiency, minimize downtime and increase safety.
Take the step into the digital future for work instructions and work orders now!