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remberg XRM for Machinery & Equipment

Software for better service, maintenance, repair and operations

Whether you want to improve the service for your installed base or maintain your production lines more efficiently and sustainably: With the remberg XRM, you get comprehensive, modern cloud-based software that will make you a digital champion in no time.

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See why other companies trust us:

Our Customers with X = Machinery

X = Machinery, Equipment & more

Everything around your installed base & machines in a digital lifecycle file

QR Code & Quick Access

Access all documents & data of your X within seconds

Tickets & Cases

Handle all cases & tickets in one central ticketing system

Work Orders

Accurate and efficient work orders for your teams

Planning Board

Plan more efficiently with a digital planning board

Maintenance Plans

Create maintenance-specific rules and trigger new work orders automatically

Forms & Checklists

Free your team from tedious paperwork with with digital forms

Documents & Files

The central library for all your files and documents around your X

Portal & Shared Access

Become the digital champion of your value chain

Before the introduction of the remberg XRM, we didn't have a centralized ticketing, but rather confusing, separated Outlook mailboxes. Now we have everything in one place, including our own service portal. We are convinced that with the XRM solution we can exploit even further potential to offer our customers the best possible WEBER service. Timo Horn Head of Operational Service and Service-Sales Extrusion Technology Hans WEBER Maschinenfabrik GmbH
Hans Weber
With remberg, we no longer have a paper chaos in service, but a central software with which everything from the inquiry to the solution ends up in the digital lifecycle file of the respective machine with just a few clicks. The best thing is that we can invite our customers to the remberg software and thus provide them with a modern service portal in our company design. Felix Kämpfer Production Manager Stöckel Werkzeugmaschinen GmbH

Digital and integrated processes around your machines & equipment - how it works

From the first ticket to the completion of the work order: With remberg XRM, you digitize and connect your machines and equipment with all processes in service, maintenance, repair, etc. along the entire life cycle.

The 360° view over your machines & equipment

Centralized, integrated and standardized: Get a 360° view of your installed base or all machines & equipment of your machine park. See past and future activities in a structured overview at a glance.

Enable your machinery & equipment with QR-Codes

Become "mobile-first". Via QR codes, your users can directly access all information & documents of your assets. Whether it's your own team, external partners or production staff, they can all see exactly what you've shared with them through specific rights and roles.

An integrated ticketing system for every case

With the remberg XRM ticketing system, all incoming cases are clearly recorded, regardless of where they come from or who reports them. Tickets can be opened automatically from various sources, e.g. via e-mail. The ticket has been updated? Your users will be notified automatically.

Digital planning board for work orders

With a central planning board, you can plan all work orders with ease, allocate work orders to your team simply by drag & drop and optimize your workload - without Excel, paperwork, and accidental double bookings. Never forget a machine maintenance or DGUV V3 inspection again.

Compliance with digital reports and checklists

With remberg XRM, you not only digitize every form or checklist that was previously in Excel or on paper, but also associate it to the corresponding machines and equipment with one click. In this way, you make everything available to your team on mobile devices. Your team can also complete forms offline.

Interfaces & APIs to connect your IT systems

No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg XRM and transfer information via APIs or automatic CSV imports.

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Highest security standards for your data

Your data and your trust are our top priority. For hosting, the remberg XRM relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.

Before the remberg XRM, we were not digital. Now we are at the point that every service employee has a tablet and can view their work orders and all relevant information digitally.
Marco Federau Project Manager Digital Service Georg Sahm GmbH
Originally, we only wanted to digitize our service reports. Now we have everything that happens in our service department centrally in the remberg XRM. That is a huge step.
Florian Kächele Head of Service and Purchasing Genkinger GmbH

You are 2 clicks away from becoming a digital champion around your X

In our initial meeting we will ask you about your challenges, which will help us to determine how the remberg XRM can best help you to future-proof your organization.

✓ No strings attached
✓ Answers to all your questions
✓ Presentation of the remberg XRM features

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