IT Maintenance Software
The best software for your IT service management
Your teams and customers have highest demands on fast response times for troubleshooting and maintaining servers, storage or networks. With the remberg XRM, you have a software that connects service and maintenance processes, enabling you to achieve excellence across the entire IT lifecycle.
See why other companies trust us:
Our Customers with X = IT Assets
X = Server, Storage, Networks & More
Everything around your electronics & IT Assets in a digital lifecycle file
Maintenance Plans
Create maintenance-specific rules and trigger new work orders automatically
The remberg XRM offers us a comprehensive representation of all our printing and labeling systems. This enables us to create a structured case management system and increase the transparency of service processes for our customers. Furthermore, the solution also enables us to work seamlessly with our partner companies. Simple, transparent and fast.Melina Riedmaier Head of Strategy Elried Markierungssysteme GmbH
Modern and efficient IT maintenance software for IT infrastructure - how it works
remberg XRM unifies all processes in service and maintenance and integrates them seamlessly with your electronics & IT assets.
The 360° view over electronics & IT assets
Get a 360° view of your electronics & IT assets - easily imported from your ERP. In a structured lifecycle file, you see all relevant activities and processes at a glance. The complete history of activities makes downtime visible and helps you to prevent future failures.
Your X associated directly with QR codes
Benefit from "mobile first". Via QR codes your users get direct access to all information & documents of your electronics & IT assets. Whether it's your own team or external partners, they can all view what you share with them through tailored rights and roles.
An integrated ticketing system for every case
With the remberg XRM ticketing system, all incoming tickets are reliably recorded, regardless of where they come from. Tickets can be opened automatically from various sources, e.g. via email. The ticket has been updated? Your users are notified automatically.
Digital planning board for operations and work orders
In a central planning board, you plan all work orders smoothly, assign work orders to your team simply by drag & drop and optimize your workload - without Excel, paperwork and accidental double bookings.
Digital forms and checklists - associated with your IT assets
With the remberg XRM, you not only digitize every form or checklist that was previously in Excel or on paper, but also associate it to the corresponding IT asset with one click. This way, you make everything available to your team on the go. Your team can also fill out forms offline, whether it's a digital service or maintenance report.
Interfaces & APIs to connect your IT systems
No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg XRM and transfer information via APIs or automatic CSV imports.
Highest security standards for your data
Your data and your trust are our top priority. For hosting, the remberg XRM relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.
Before the remberg XRM, we were not digital. Now we are at the point that every service employee has a tablet and can view their work orders and all relevant information digitally.Marco Federau Project Manager Digital Service Georg Sahm GmbH
Originally, we only wanted to digitize our service reports. Now we have everything that happens in our service department centrally in the remberg XRM. That is a huge step.Florian Kächele Head of Service and Purchasing Genkinger GmbH
You are 2 clicks away from becoming a digital champion around your X
In our initial meeting we will ask you about your challenges, which will help us to determine how the remberg XRM can best help you to future-proof your organization. ✓ No strings attached ✓ Answers to all your questions ✓ Presentation of the remberg XRM features
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