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Field & Customer Service with AI
Increase productivity by 25% in field & customer service
What if you could make your back office and/or field service teams 25+% more efficient with AI and access your employees' knowledge at the touch of a button?
Companies with AI power in Field & Customer Service
Equip your field & customer service teams with AI
Integrate artificial intelligence into your service processes and exceed customer expectations
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The Problem
In the vast majority of cases, companies that have to look after many X = Assets in the field have major challenges in common: assets are becoming more complex, customer requirements are constantly increasing and there are fewer and fewer skilled labour force available.
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The Solution
remberg XRM is an AI-supported solution for service teams to solve technical issues faster, minimize asset downtimes and counteract the shortage of skilled labour force.
Receive customized AI answers in seconds
There is a service call and you have a question about an asset? How did we solve the problem back then or on other equipment? What is in the old service and installation reports or in the asset documentation? In future, your team will be able to answer all these questions at the touch of a button with our AI Copilot for assets & equipment.
![](https://remberg.de/wp-content/uploads/2024/06/chat-with-X-product-screen_EN-1.png)
![abstract product screenshot that shows how to translate an email with generative AI](https://remberg.de/wp-content/uploads/2024/06/AI-ticket-product-screen.png)
Efficiently resolve tickets with AI suggestions
Does your team receive heaps of tickets & cases from customers about the installed base? Have the remberg AI Copilot pre-formulate drafts for tickets, even for technical questions, to close the ticket much faster.
Let AI fill out digital forms intelligently
Your field teams need to report back how much time and parts they have used and also write a report? Our AI Copilot speeds up the writing of reports and logs by 25%.
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More features of the remberg XRM
AI-enabled features that bring you real benefits
AI Copilot for Field & Customer Service
Use AI to resolve issues even faster
Tickets & Cases
Solve tickets & cases for your equipment even faster with AI
Planning Board
Plan more efficiently with a digital planning board
Forms & Checklists
Let AI optimize and complete forms and checklists
Documents & Files
Your ultimate knowledge base – find everything instantly with AI
QR Code & Quick Access
Access important documents in seconds and open the AI chat
Portal & Shared Access
Self-service for partners and customers with an AI chat
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Connect your IT systems through Interfaces & APIs
No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg XRM and transfer information via APIs or automatic CSV imports.
Trust in world-class data protection & IT security
Your data and your trust are our top priority. For hosting, the remberg XRM relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.
![security_EU](https://remberg.de/wp-content/uploads/2023/07/security_1-22.png)
Find out how you can manage your X = assets with AI
✓ Informal 15-minutes MS Teams call ✓ Presentation of the remberg XRM functions with AI ✓ Answers to all your Questions
Book a demo