b'mine hotels GmbH
Digital maintenance and 360° overview in hotels
Use case: Maintenance
Type of Assets: Buildings & facilities
About the company: b'mine hotels GmbH, founded in 2018 and based in Berlin, stands for innovative and individually planned hotel concepts. The b'mine hotels in Düsseldorf and Frankfurt are characterised by sophisticated design, first-class gastronomy, innovative event spaces, wellness rooms and state-of-the-art digital offerings. In addition to the two b'mine hotels, the hotel group also operates the &REPEAT Cologne Airport. With around 170 employees across the entire hotel group, b'mine Hotels GmbH is a fast-growing company in the hotel industry.
The challenge
Better maintenance management in times of growth
Matthias Beinlich, Managing Director of b'mine hotels GmbH, and Brahim Abdellaoui, responsible for building services at the Düsseldorf location, are a well-coordinated team when it comes to implementing the ambitious digitalisation strategy at b'mine hotels. Matthias Beinlich has been with the company since it was founded in 2018 and steers its strategic direction. Brahim Abdellaoui, a trained electrician with 16 years of experience in the construction industry, took over the technical management for the hotel in Düsseldorf in 2023 and, together with colleagues and external service providers, ensures that all devices and systems in the hotels function smoothly and that no maintenance or testing is missed.
Fast-growing company
b'mine hotels GmbH plans to add two to five new hotels to its network every year. To keep pace with this growth, the internal processes need to be scalable and digitalised. In this way, b'mine not only avoids downtime in maintenance management: ‘Digitalisation and optimal maintenance contribute to the sustainable and safe operation of our hotels. That's why we work as paperlessly and efficiently as possible,’ explains Beinlich. Abdellaoui adds: ‘Of course, you need a paper document every now and then, but basically everything is digital. This is not only noticeable in the guest experience, but runs through our entire company.’ Meetings with other locations also usually take place online to avoid traveling.Another challenge: maintenance planning for the various locations is complex and has so far tied up too much capacity with Excel. From fitness equipment, fire extinguishers, elevators, kitchen appliances, ventilation or sprinkler systems to charging stations for electric cars (which can even be parked right next to the hotel room with CarLifts), there are numerous systems and devices that each have their own maintenance or inspection intervals and for which many different service providers such as experts need to be coordinated.
Compliance with operator obligations
Compliance with operator obligations is another important aspect at b'mine hotels. “We attach great importance to regular maintenance and inspections - but also to ensuring that these processes run smoothly,” emphasizes Beinlich. This is because the maintenance and servicing of systems and buildings that require monitoring, compliance with safety regulations and regular checks in areas such as occupational safety and hygiene are the responsibility of the hotel operators. Of course, digitalization and software also play an important role here at b'mine: Flowtify is used to plan hygiene measures, damage is documented with the hotelkit software and Xingular ensures sustainable housekeeping at the touch of a button. Matthias Beinlich emphasizes: “Creating transparency, reducing costs, making b'mine sustainable, future-proof and scalable: We can only do all this digitally.”
b'mine hotels is a forward-facing hotel concept in which digitalization plays a fundamental role. With the remberg Asset Platform, we are setting standards in the industry and ensuring that we can always offer our guests the best service.Matthias Beinlich Managing Director b'mine hotels GmbH
The decision
The revolution in maintenance planning
Matthias Beinlich discovered the potential of the remberg Asset Platform at a hotel industry conference. “It was immediately clear to me that the remberg Asset Platform offered a much-needed alternative to overloaded and difficult-to-use alternatives in the area of facility management software, which are often still commonplace in the hotel industry. remberg, on the other hand, was easy, intuitive and mobile to use right from the start.” After a quick and uncomplicated test phase, the integration of the software began as part of a pilot project at the Düsseldorf site.
Since the introduction of the remberg Asset Platform, the head of building services, Brahim Abdellaoui, has been delighted: “We now have a much more transparent overview. Our Düsseldorf hotel is divided into different parts of the building - a total of five floors plus the top floor and basement. We were able to precisely map this structure hierarchically in the remberg Asset Platform and thus have a perfect, digital overview of all devices, systems and equipment.”
The gained remberg Asset Platform advantages
The result
Optimized processes and full cost transparency
If you ask Abdellaoui what he sees as the biggest advantage of the remberg Asset Platform, the answer is immediate: “Maintenance planning, of course. It used to be a lot of searching. We used to do it with an extensive Excel spreadsheet, but that wasn't very practical. With the remberg Asset Platform our maintenance now runs almost automatically: I'm automatically reminded of what's due and have all the information in one place, whether it's the manual, delivery bill, where the system is located in our hotel or which service provider is responsible for maintenance or testing.”
Outlook and future
Beinlich and Abdellaoui are already planning the next steps: “We will use the remberg Asset Platform to create digital asset histories for each individual hotel room and add QR codes to them. This will allow us to track what has been repaired in the room, what operating instructions there are for the individual devices and what damage has been done to the room. It also gives us complete cost transparency: we can see exactly what costs were incurred in each room and what caused these costs. We are also working with remberg to ensure that notifications about upcoming maintenance are forwarded directly to our service providers. That saves us even more time.”Matthias Beinlich adds: “b'mine hotels is a forward-looking hotel concept in which digitalization plays a fundamental role. With the remberg Asset Platform, we are setting standards in the industry and ensuring that we can always offer our guests the best service. We are proud to be at the forefront of digital transformation in the hotel industry.”
