Field Services
Optimize Your Field Service and Exceed Customer Expectations
With the remberg Asset Platform, you accelerate your response times, resolve issues on the first visit, and boost your team's productivity. Offer your customers fast, reliable service and exceed their expectations—all while reducing your operating costs.
See why other companies trust us:
Our customers
Faster response times to inquiries & failures
Transparent workflows and direct access to asset data enable rapid action
Increase in first-time fix rate
With the Asset Copilot, your team taps into expert knowledge instantly
Minimization of unplanned downtime
Preventive maintenance avoids breakdowns and ensures productivity
Fix downtimes faster with the Asset Copilot
With the Asset Copilot, your service technicians gain instant access to all technical documentation and receive intelligent support for troubleshooting. The AI automatically searches manuals, maintenance logs, and technical data to provide precise solutions for the issue at hand. This saves time, reduces errors, and boosts your first-time fix rate.
Plan and optimize field operations efficiently
With our digital scheduling board, you plan assignments smarter and faster. Assign tasks via drag-and-drop, consider your technicians' qualifications and availability, and optimize routes to reduce travel time. This results in 35% more efficient dispatch planning, allowing you to handle more jobs per day.
Ensure high-quality with digital forms & checklists
Checklists and forms guarantee that every service call meets the highest quality standards. Technicians can digitally document on-site, write service reports, capture signatures, and add photos. These forms are automatically forwarded to your back office or customers—for example, for invoicing—streamlining your processes and saving valuable time.
Connect your systems with interfaces & APIs
No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg Asset Platform and transfer information via APIs or automatic CSV imports.
Trust in world-class data protection & IT security
Your data and your trust are our top priority. For hosting, the remberg Asset Platform relies on a German high-security data center that is ISO/IEC 27001 certified and meets the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.
