Customer Service Software
Offer First-Class Customer Service that Solves Problems Faster
With the remberg Asset Platform, you provide your customers with the kind of service you’d want for yourself. Supported by the state-of-the-art asset copilot, you and your team handle all cases related to assets more efficiently, resolving issues in no time. Maintain complete oversight with a central, reliable and professional software solution.
See why other companies trust us:
Our customers
Faster response times to inquiries & failures
Transparent workflows and direct access to asset data enable rapid action.
Increase in first-time fix rate
With the Asset Copilot, your team taps into expert knowledge instantly.
Increase in asset availability
Structured processes and enhanced knowledge management boost asset uptime.
The problem
You deal with more than 100 calls, emails, messages and tickets a day - yet it only takes one unresolved ticket to permanently damage your reputation with customers.
Before
- Error-Prone: Handling cases from different channels (phone, email, paper notes etc.)
- Unclear: Missing or outdated data for case processing
- Cumbersome: It takes too long to work through lengthy tickets and complex cases
After
- Flawless: Capture and process all cases with email integration, e.g., new cases via QR codes
- Centralized: Tickets can be assigned to the asset’s digital lifecycle file with one click
- Simple: Fast processing in one system with a clear structure (status, category, assignment, and AI-generated summaries)
Create clear responsibilities
Structure all cases with status, notes, and categorization, and assign them to your team. Ensure that every case has a primary responsible person through different views, making it traceable for all authorized users.
Assess and resolve cases in minutes
For every service request, the remberg asset platform instantly provides all relevant information, such as technical documents and forms, and offers an AI-generated summary of the current status of the case if needed. This allows you to see at a glance which asset is affected and what has already been done, so you can take the most appropriate next steps.
Communicate easier and more precise with your customers
The asset copilot accesses your existing data, such as technical documentation or case histories, and uses generative AI to create predefined response templates. With just a few clicks, you can shorten, expand, adjust the tone, or translate these templates into another language.
Efficient processing of complex cases
Long and complex cases require deep knowledge. The asset copilot provides your helpdesk team with instant access to all essential information and step-by-step instructions to resolve issues. This increases the likelihood of solving the problem more efficiently and without the need for a field service visit.
Ease your workload and provide customers with greater autonomy
Enable your customers and partners to resolve common cases themselves—such as recurring questions about spare part prices, inventory, or access to technical documentation. By offering a self-service portal in your own company branding, you significantly reduce the number of incoming tickets to your first-level support.
Connect your systems with interfaces & APIs
No need to switch back and forth between different tools such as ERP, DMS or CRM systems. Synchronize everything that matters with the remberg Asset Platform and transfer information via APIs or automatic CSV imports.
Trust in world-class data protection & IT security
Your data and your trust are our top priority. For hosting, the remberg Asset Platform relies on European high-security data center that are ISO/IEC 27001 certified and meet the highest C5 standards of the German Federal Office for Information Security (BSI). Additional security is provided by remberg with security mechanisms such as password change cycles and 2FA.
