ams OSRAM
Reduce downtimes & changeover times with the Asset Copilot
Use case: Maintenance
Type of Asset: Machines & Equipment
About the company: ams OSRAM is one of the world's leading providers of lighting technology, with production sites around the globe and an annual turnover of over 3.6 billion euros. The Schwabmünchen plant in Germany, under the management of Ingo Hild, specializes in the production of phosphors, molybdenum and tungsten and other precursors and serves as a showcase plant for the digital transformation at ams OSRAM. Innovative technologies and digital solutions are being introduced here to increase efficiency and make all plants worldwide fit for the future.
The challenge
Loss of knowledge and slow processes
Digitizing the Schwabmünchen plant is one of the biggest challenges that Ingo Hild and his team are tackling. A particular challenge is the loss of valuable knowledge – many experienced specialists are retiring, and their knowledge is at risk of being lost. In addition, the speed of the troubleshooting process has been a problem so far: information about machines and their documentation often had to be searched for in a time-consuming manner, which led to long downtimes.
“When we had downtime at our plants, it took an average of ten minutes for the technician to find the required documents – and in the worst case, it took significantly longer,” explains Ingo Hild, plant manager at the Schwabmünchen plant. The documents were often fragmented across different departments: “Documents such as electrical schematics were sometimes in the control cabinet, sometimes in a maintenance book, and some were in file folders, which made it extremely difficult to quickly access the necessary information.”
The decision
Resolving incidents faster with the AI-supported Asset Copilot
“To meet the existing challenges, I decided to introduce the remberg Asset Copilot,” explains Ingo Hild. ”Our technicians simply scan the QR code of the affected machine with their mobile device when an incident occurs, which opens an AI chat. In this intuitive user interface, they can describe the problem and the Asset Copilot accesses all available digitized technical documents for the plant.” This provides them with step-by-step instructions generated by AI to help them fix the problem. This makes troubleshooting much easier and significantly reduces downtime.
Each machine also has a digital service life record that documents all previous maintenance work, faults and repairs. This enables ams OSRAM technicians to better understand the condition of the machines and take targeted action. The user interface is so intuitive that even new employees can quickly work with it. In addition, technicians can enter their knowledge directly into the system by adding their own notes and insights. This ensures that valuable knowledge remains within the company.
The gained remberg Asset Plattform advantages
Preventive maintenance
With rule- and time-based maintenance plans, incidents in the factory are avoided.
The result
Significantly reduced downtime and changeover times
Since the introduction of the remberg Asset Copilot at the Schwabmünchen plant, response times to machine malfunctions have improved dramatically. “With the QR code, I can access everything I need directly at the machine,” reports Ingo Hild. Where technicians often had to spend a lot of time searching for the right documents, all the relevant information is now available immediately. “We have been able to significantly reduce downtime because our employees can start troubleshooting faster,” Hild continues. In addition, Asset Copilot has made it much easier to integrate all employees. ‘Our new colleagues are used to digital solutions and appreciate the modern, intuitive user interface,’ says Hild.
Outlook and vision
Ingo Hild is looking ahead with great confidence: “We are expanding the use of Asset Copilot to the entire plant. The enthusiasm among employees is palpable. Everyone is eager to take advantage of the new possibilities and to implement the digital transformation.” With the continuous digitalization and increased use of AI solutions, ams OSRAM is focusing on sustainable efficiency improvements and securing the valuable knowledge of its employees. “We not only want to optimize processes, but also promote a culture of knowledge sharing. The combination of cutting-edge technology and the expertise of our workforce is the key to our future success,” explains Hild.
