AGILOX Services GmbH

From paper-based to globally connected service

Use case: Service
Type of asset: Vehicles & Mobile Assets

About the company: AGILOX, based in Neukirchen bei Lambach in Austria, was founded in 2017, employs more than 250 people and has since established itself as a leading provider of autonomous mobile robots (AMR). There are currently more than 1,600 AMRs in use, supported by AGILOX itself and through a network of over 20 partners, providing customers with a first-class service.

The challenge

Service processes put to the test

In the past, AGILOX relied on manual, paper-based processes to track maintenance, service, and repairs. This way of working presented numerous challenges, especially in terms of transparency and efficiency. “Our team started out using standardized office software, which led to difficulties in processing maintenance and service processes,” explains Markus Kaltseis, Head of Realization & Service at AGILOX.

Without a specialized service tool, it was almost impossible to track the current status of individual vehicles or components. This not only led to delays, but also to inefficient processes – a situation that was incompatible with the rapid growth of AGILOX.

The decision

Global partner integration requires digital solutions

Challenges were also faced in expanding the partner network: Partners must be able to open their own service tickets and monitor their progress. A digital solution that solves all these problems and at the same time offers a legally secure signature function was a key criterion in AGILOX's decision. “We need a solution that supports our growth and strategically develops our service processes in the direction of predictive maintenance,” says Kaltseis, summarizing his team's objective.

The gainedremberg Asset Plattform advantages

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Centralized cases

An integrated ticket system for reliable service

360° Overview

Digital asset history for AMRs

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After-Sales-Portal

Service portal for data and inquiries

The result

Meeting growth demands

When AGILOX recognized the challenges of their manual maintenance processes, it was clear that a comprehensive digital solution was needed. The goal: a platform that offers full transparency, simplifies collaboration with partners and lays the foundation for future growth and predictive maintenance. But the team faced an important decision: should they develop the system themselves or rely on a proven solution from an external provider?

After a thorough evaluation, the remberg Asset Platform was chosen. The flexible architecture, extensive range of functions and seamless integration with existing systems were what convinced AGILOX. “Our experience with APIs has shown us the importance of maintaining full control over our data,” explains Isabel Erlebach, business application architect at AGILOX. With remberg, AGILOX was quickly able to rely on a proven solution that is optimally tailored to the specific requirements of the company and its partners.

The implementation of the remberg asset platform was carried out in stages, starting with the migration of the inventory data. At the same time, the team implemented a central request management system that bundles and efficiently manages all service requests in one place. Within a few weeks, AGILOX had created a robust digital infrastructure that provides a comprehensive, global overview of all AMR fleets.

Optimized service processes and global efficiency

With remberg, AGILOX has digitized its service processes. The previously paper-based workflows have been replaced by a central, transparent platform that covers the entire lifecycle of the AMRs. Digital forms for maintenance and acceptance protocols now ensure seamless documentation and accelerated processes. In the future, all AGILOX AMRs are to be equipped with QR codes: “With QR codes, all AMRs and spare parts are to be immediately identified and directly linked to their maintenance history, which significantly speeds up service,” explains Markus Kaltseis.

In addition, the remberg Asset Copilot optimizes the helpdesk. The service team can now answer technical questions faster and more accurately because the Asset Copilot summarizes complex requests and supports the formulation of e-mails. This leads to shorter response times, higher customer satisfaction and a more efficient service process overall.

Global collaboration with subsidiaries in the US and China has also been improved by remberg. Users can independently open or manage tickets via the remberg Asset Platform portal and also have access to important data such as service contracts or technical documentation. A legally compliant signature function also ensures greater security and efficiency for external repair orders. “The new processes not only improve our business, but also increase transparency and service quality for our partners,” Kaltseis sums up.

The #1 Asset Platform for AI-First Maintenance, Operations & Service

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